This policy outlines our shipping terms and conditions for orders placed on specsandlens.in .
Shipping Locations
- We offer shipping within India only.
- We do not ship internationally at this time.
Shipping Charges
- Free Shipping: We provide free shipping on all orders above ₹500.
- Shipping Fee: A flat rate of ₹50 will be charged for orders below ₹500.
Delivery Time
Processing Time: Orders are processed and dispatched within 1-2 business days after payment confirmation.
- Standard Delivery: Deliveries typically take 5-7 business days to reach major cities and 7-10 business days for remote areas.
Note: Delivery times may vary due to external factors like public holidays, strikes, or unforeseen logistics delays.
Order Tracking
- Once your order is dispatched, you will receive a tracking number via email or SMS.
- You can track your order using the “Track Order” option on our website or by contacting us at +91-984501320 or 080-41636536.
Failed Delivery
If the delivery attempt fails due to an incorrect address, absence of the recipient, or other issues, we will:
- Reattempt Delivery: Make one more attempt to deliver the package.
- If delivery still fails, the order will be returned to us, and you may be responsible for any additional shipping charges for reshipment.
Damaged Packages
If your package arrives damaged:
- Please take a photo or video of the damaged package.
- Contact our customer support immediately at +91-9845013020 or contact@specsandlens.com.
- We will assess the issue and arrange for a replacement or refund.