A comprehensive FAQ page will address common customer questions and concerns across multiple areas such as orders, shipping, returns, and products.
Shipping & Delivery :
- How long does shipping take?
Shipping typically takes 7-10 business days depending on your location within India. Delays may occur during peak periods or holidays. - Do you offer express shipping?
At this time, we offer standard shipping only, but we are working to introduce express options soon. - How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment through our “Track Order” feature on the website.
Returns & Refunds
- You can return eligible products within 7 days of receiving the order, provided the item is in its original condition with all tags and packaging intact. Customized or prescription lenses are non-returnable.
- How do I initiate a return?
To initiate a return, contact our customer service at 984501320 or 080-41636536. We will provide return instructions and process your refund within 7-10 business days after the product is received.
Product Information
- How do I find the right frame size?
Our frame size guide is available on each product page, providing measurements for lens width, bridge width, and temple length. Follow the guide to choose the frame that best fits you. - Can I order prescription lenses online?
Yes, we offer prescription lenses. Upload your prescription during checkout, and we’ll customize the lenses to your specifications.
Warranty & Repairs
- What is covered under warranty?
Our warranty covers manufacturing defects on frames and lenses. The warranty does not cover damage due to misuse or normal wear and tear. - How do I file a warranty claim?
Contact customer service with your purchase details and a description of the issue. We will guide you through the warranty claim process.