This policy outlines how you can cancel an order, return products, and request refunds at specsandlens.in .

Order Cancellation

  • When to Cancel: You can cancel your order within 24 hours of placing it.
  • How to Cancel:
    1. Call us at +91-984501320 or 080-41636536.
    2. Alternatively, send an email to contact@specsandlens.com.
    3. Provide your order details to initiate the cancellation.

Note: Cancellations are no longer possible once your order is processed or shipped.

Return Process

  • Eligibility for Return:
    • Returns must be requested within 7 days of receiving the product.
    • The product must be unused, in its original condition, with tags and packaging.
    • Non-returnable items: Prescription lenses and custom products unless there is a manufacturing defect.
  • Steps to Return:
    1. Contact our customer service at +91-984501320 or 080-41636536 within 7 days.
    2. We will provide you with a return authorization and instructions on how to send the product back.
    3. Once we receive and inspect the product, your refund will be processed within 7-10 business days.

Refund Policy

  • Refund Method:
    • Refunds will be made to your original payment method.
    • Refunds will be issued via bank transfer upon request for Cash on Delivery orders.

Damaged or Defective Products

  • If you receive a damaged or defective product:
    1. Take a video or clear pictures of the damaged product.
    2. Send the video/pictures via WhatsApp to +91-9845013020 or email them to contact@specsandlens.com.
    3. We will arrange for a replacement or a refund after verifying the damage or defect.